Hassle-Free Returns
Sometimes, things just don't work out. It happens!
At DRI DUCK, you can request a return or exchange within 60 days of delivery. Once the process begins, items must be shipped back within 21 days. All returned items must be unworn, undamaged, and include their original tags.
Returns for store credit are free of charge. Returns to the original form of payment are subject to an $8.50 processing fee, which will be deducted from your refund. Customers are also eligible for one free exchange per order.
If you believe your item is defective, it may qualify for a warranty claim instead of a standard return. We recommend reviewing our Warranty Policy before submitting a claim. Eligible warranty claims can be submitted for review by our team.
Before getting started, we encourage you to read our full Return Policy to ensure your item qualifies.
Frequently asked questions
To begin your return, please visit our Returns Portal and follow the step-by-step instructions using your order number and the shipping zip code from checkout. Once your return is approved, you’ll receive a prepaid UPS label to print and attach to your package.
Simply pack your items securely, including original tags and packaging if possible, and drop the package off at any UPS Store or authorized UPS drop-off location.
DRI DUCK offers one free exchange per order. Simply visit our Returns Portal, select the item you'd like to exchange, and choose your preferred replacement size or color (subject to availability). Once your return is in transit, your exchange order will be processed and shipped via USPS Ground Advantage. You'll receive a shipping confirmation email with tracking information as soon as your replacement item is on its way.
Once your return is dropped off and scanned by UPS, typically within 24 hours, processing will begin. If you selected a refund to your original payment method, the refund should appear within 3–5 business days, depending on your financial institution, and an $8.50 processing fee will be deducted from the refund amount.
If you selected store credit, a DRI DUCK e-gift card will be emailed to you as soon as your return is in transit, and no processing fee will apply.
If you selected an exchange, your replacement order will be processed once your return is in transit.
You can return your package at any UPS location or drop box, and you can use the UPS Store Locator to quickly find the most convenient drop-off point near you.
No. To ensure your return is processed quickly and accurately, please submit and ship each order separately through our Returns Portal. Combining items from multiple orders into one package can cause delays, incorrect refund amounts, or even rejection of the return.
Return labels are valid for 28 days from the date they’re issued. If your item hasn’t been dropped off within that timeframe, the label will expire and can no longer be used.
If you’ve already printed the label, we recommend not attempting to use it once it has expired, as it may no longer track correctly and could delay or prevent your return from being processed. If you’re still within our return window, please submit a new return request through our Returns Portal.
All DRI DUCK products purchased directly from driduck.com are backed by our Stiff-Free Guarantee and a 1-year warranty covering manufacturing defects and failures during normal, intended use. If approved, we’ll provide a replacement item or store credit, depending on availability.
To learn more about what’s covered and submit a claim, please visit our Warranty Claims page.
Still have questions?
Please contact DRI DUCK customer service for further assistance.