FAQ

Returns

I want to return my purchase. What do I do?

There are two ways to return your purchase. The first way is to initiate a return by logging in to your account and selecting the order and product you’d like return from your order history. The second way to return your order is to fill out the provided return slip, attached to your order summary included with your purchase. Once the return slip is filled out you can take your return to the local shipping company of your choice. If you choose to use our label you can drop your package off with your local postal service or at any Fed Ex shipping store. Be sure to monitor your tracking!

I would like to return a gift. How do I do that?

Please note the following options. We will need some information to locate the original order. Please provide either the order number, the purchaser’s name, or the email address.

    1. You can return the item back to us using the Order Summary that you received in your package. The credit will be issued to the original purchaser’s credit card.
    2. You can contact us at customerservice@driduck.com with the purchaser’s name and email address to request a return with a prepaid return label. The credit will be posted to the purchaser’s credit card, and a fee of $8.50 postage will be deducted from the credit amount if the label is used.
    3. You can contact the purchaser to manage the return for you.

Unfortunately, we are not able to offer returns for credit or returns for replacement without the involvement of the purchaser/ purchaser’s account.

Can I exchange my order instead of returning it?

We do not currently allow exchanges. In order to make a replacement, return the product for a refund and then repurchase the correct style and/or size. Please request a return and we can get the process started.

How long does it take to get a refund?

Once the order has been received, your goods will be inspected upon receipt and refund decisions will be made based on evaluation of the criteria in our details and special conditions and misuses of our return policy. If your returned goods meet our standards you will be refunded within 5 business days after the receipt of your goods.

I am returning an item purchased with a Gift Certificate. How does that work?

Items returned using a gift certificate will be refunded via store credit.

What if I misplace my provided shipping label? How do I receive another?

You can reach out to customerservice@driduck.com and request a resend of your shipping label.

Do I have to pay for my return?

Yes! You may use the provided shipping label and we will deduct $8.50 from your purchase, or you may use your own shipping method. Please, if you choose to use your own shipping method, we recommend you select a carrier that offers tracking. We are not responsible for any lost returns when our shipping label is not used.

I checked out as a guest and want to do a return. What do I do?

Please create a DRI DUCK account to start the return process, or you can return the package using the shipping label provided on the return documents that arrived with your order.

Can I return a DRI DUCK item if it was not purchased through www.driduck.com?

No, we only accept returns for items purchased at driduck.com.

I never received my Order Confirmation/Order Number.

If you didn’t receive your order confirmation immediately after placing your order, there may be an error regarding your email address. You may contact us at customerservice@driduck.com to receive your Order Confirmation and tracking.

order And Payment

What payment methods do you accept?

We accept 6 different payment methods. Visa, Mastercard, American Express, Discover, PayPal, ApplePay, and GooglePay.

The address is typed correctly, but it’s not being accepted. What do I do?

Sometimes our system doesn’t recognize certain addresses. Please bear with us. Please make sure that everything requested is filled out correctly. Additionally, sometimes billing can cause trouble if there is not a match. Please make sure the correct billing address is filled out. Ask yourself, is this the address where all the bills are sent? We will be happy to help with any further confusion or frustration at customerservice@driduck.com.

Why doesn’t my promo code work?

Please be sure that you are typing the code correctly. Also, refer to the terms and conditions of the code you are trying to use. Most of DRI DUCK codes are one-time use codes. Please contact customerservice@driduck.com if you continue to have problems with your code.

Why does my card show multiple charges?

You card could show multiple charges due to the number of attempts you have made in submitting your order. These are all pending charges and will fall off as soon as 1-3 business days. If you don’t see them falling off after a week, please contact us at customerservice@driduck.com.

Can I cancel my order that I placed on DRIDUCK.com?

We immediately start to process your order as soon as it’s placed. It is very unlikely that we will be able to cancel the order. Please contact us as soon as you realize you need to make a change and we will do our best to help you out.

Do you accept international credit cards?

DRI DUCK does accept international credit cards. However, please note that we do not offer shipping outside of the US or to freight forwarding companies that may export our products.

Do you ship internationally?

DRI DUCK does not currently ship outside of the US.

Why was my order cancelled and refunded?

We are sorry to hear your order was cancelled and refunded! One reason your order would have been cancelled and refunded is because we do not ship outside of the US or to freight forwarding companies. Additionally, your order could have been cancelled/refunded because your order was caught in our fraudulent systems and we cancelled your order for your protection. If you could give us a call at 1-866-852-8222 we can sort through the issues with your order.

I haven’t received my order, my order is missing items, or my shipment is late.

Have you checked your tracking or called the chosen shipping carrier? Once you have checked the tracking and called the chosen shipping carrier, please contact customerservice@driduck.com and we can try to locate your package.

Shipping

How do I know when my order has shipped?

Once your order has shipped, you will receive tracking information for your package via email.

How do I track my order?

You will receive an email when the order is shipped. The email will contain a tracking number and a link to your tracking information on the carrier website. If you are not able to locate the tracking information please email us at customerservice@driduck.com.

Can ship APO/FPO addresses?

We do deliver to APO/FPO addresses within the United States and overseas via FedEx Smartpost. All we ask is that the formatting for the address be 100% correct.

    • Name: Dave Duckley
    • Company (FPO ONLY): USS BELEAU WOOD
    • Street 1: UNIT/PSC 1234
    • Street 2: BOX 1234
    • City: APO/FPO
    • State: ARMED FORCES PACIFIC
    • Country: UNITED STATES
    • Zip: 96350-1200

Can I ship my order to someone else?

Yes! Just be sure that you have their correct shipping information when inputting their address.

Your Account

How do I sign in?

If you already have an account active, you may click “Account” and it will guide you to the login page where you may input your information.

I forgot my password.

No problem! Click the “forgot password” button on the account login screen and we’ll email you a password reset link.

How do I access my order history if I checked out as a guest?

You will proceed to the “Account” page and select “Forgot password”. Input the email address that was used to place the order. You will receive an email with a password that will allow you to access order history.

PayPal

I paid with PayPal and now I want to return it. How can I do this?

You can request a return through your account like a normal order. Once we have received your product and have processed the return, we will apply the refund to your PayPal account.

Other

Who do I contact to become a retail partner or wholesale distributor?

You may contact customerservice@driduck.com to see if you qualify to become a retail partner or a wholesale distributor!

The product I want is out of stock. What happens now?

You may contact us at customerservice@driduck.com and we will be happy to give you the status of the style that you are interested in!

Where are these products made?

All our products are designed in Overland Park, Kansas, warehoused and distributed in Edwardsville, Kansas and manufactured in Bangladesh and China.

How do I stop receiving emails?

We get it, inboxes can get crowded. If you want to stop receiving DRI DUCK emails you can select the “unsubscribe” button at the bottom of any DRI DUCK marketing emails. You can also change your setting preferences in your account under “account settings”. You can also make an update in your account if you would like to subscribe to DRI DUCK email marketing and be the first to know about all sales and promotions.

Sizing

How do I know what size to purchase?

Great question! You can find the right size for you here. Please know that our jackets come in three different fits: Relaxed, Standard, and Performance. Please order per the fit description to find the right fit for you! If you have any questions for the style you are interested in, please reach out to customerservice@driduck.com.

Warranty/Guarantee

What is DRI DUCKS warranty policy?

Here at DRI DUCK we guarantee the quality of all products that are ordered through driduck.com. If you receive a defective garment or stubborn zipper, we will be more than happy to help you out.

How do I return a garment that is defective?

This is a rare occasion, but sometimes things slip through our rigorous quality inspection process. For items that arrive with a defect such as holes, tears, stains, or design flaws, let our customer service staff know and they can send you a replacement right away. We do ask you that you provide pictures so we can track any flaws and prevent them from happening again in the future.